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Our Response To COVID

The unprecedented events of the global COVID-19 pandemic have been, and continues to be, a very difficult time for everyone. Many care homes, both nationally and globally, have been responding to the virus with continually developing procedures, and we are no different.

During this time, using our own experience, Government and Public Health England guidelines, Shortwood House has introduced extensive measures to ensure that our top priority remains the safety of our service users, our staff, and their respective families.

We understand many of you may have questions, so we hope this dedicated section will be informative and help give you some peace of mind on our response to COVID.

What Shortwood House has been doing...

We are continually reviewing government guidance, following best practices and delivering training to all of our staff, ensuring they are fully aware of their own responsibilities to help maintain a safe environment within the home.

There are many aspects to our fight against COVID, but we have outlined the key areas below:

Personal Protective Equipment (P.P.E)

Throughout this pandemic, the care home has been, and maintains to be, well stocked with high quality P.P.E that complies with the latest government specifications. We have also added screens to protect staff and service users where applicable.

Cleaning & Hygiene

Our team will rigorously ensure the home provides a sterile environment for our service users. Themselves and other staff. Our preventative measures include the prevention of uniforms being worn outside of the care home, increased disinfecting and cleaning procedures, continual antibacterial hand washing, the installation of hand sanitation stations throughout the care home, maintaining social distancing where possible and the strict and proper use of P.P.E.

COVID-19 Testing

We are continuing to regularly test both staff and our service users for COVID-19. Staff are tested weekly as well as temperature checked prior to their entry into the home. Service users are currently being tested every 28 days.

Visiting service users

We understand it has been very difficult for everyone throughout this pandemic, especially as we had to cease all visits in the home to protect everyone within them.

We are continuing to monitor the government advice, and as soon as it's safe to do so, we will update our visitation policy. See the latest Nottinghamshire county Council advise here.

To ensure our service users can keep in contact with their loved ones, we have been facilitating telephone calls and Skype video conversations as much as possible.

New admissions

Our care home remains open to new admissions, with strict safety measures in place, ensuring these are in accordance with government guidelines at all times. To ensure service users and staff remain safe, we are currently unable to facilitate an in person viewing of the care home. We can however facilitate video call viewings where possible.

Please click here for the government guidelines for new admissions.

Always happy to help...

We hope that we have been able to reassure you that our top priority is protecting our service users and staff, and that any questions you had have been answered. If you are still unclear on something or just want to discuss any of the above, please feel free to get in touch using our call back request form and our team will be in touch to answer any further questions or offer guidance.

Rest assured, we are consistently continuing to meet the highest standards of care possible and our standards have not been, and will not be, compromised during this very difficult time.

Colette Thomas, Registered Service Provider

"At Shortwood House we see aging as a process, not as a problem, a developmental period not a difficulty, a time for respect and dignity"


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